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Could good coaching be the key to retaining quality staff?

On a hot Dubai afternoon a few years ago, Ashley Ross, Head Coach of the International Cricket Council Academy, led 30 coaches onto a beautifully manicured oval. It was the opening of the Global Coaches Program. Instead of the anticipated speech, he divided them into groups of three and gave each group a medicine ball and a few plastic cups.

"Please place a cup on the oval 50 meters away from the medicine ball," he instructed them.

He then asked each group to nominate one person as coach, one as a player, and the other to use their phone to video the coaching.

"Players, your objective is to crush the cup by landing the medicine ball on top of the cup in the fewest possible throws. You can’t walk with the ball, you must do it safely and you have a coach to help you. Everything the coach does including instructions, feedback and tone will be videoed," he said.

By defining performance, building trust through partnerships and creating a loop-and-learn structure, you can better support, guide and challenge your team members.

That was it. No other instructions. Suddenly, coaches sprang into action. Some picked up a medicine ball and demonstrated throwing techniques, others asked players about their plans and still others stood back and wondered what this was all about.

Twenty minutes later, there were many crushed cups, lots of laughter and some remarkable videos of diverse coaching styles. Fast-forward a week to the end of the program and everyone was watching a crush-the-cup video and critiquing their coaching approach.

Among much embarrassment, one universal theme emerged, best described by an experienced Sri Lankan coach. "I think we’ve switched from thinking that a coach has to have all the answers to seeing our purpose is to unlock the potential in the player," he said.

Three shifts in approach

Three differences in mindset and behaviors distinguish the traditional role of coach from this new approach, and they offer a guide for advantage leaders in how to strengthen coaching skills and impact:

  • Role to Relationship: The new coach is more approachable, transparent and responsive to people’s needs and concerns. Their communication is two-way and decisions are shared. Ross observes: "It’s about the people being coached, having real trust that the coach is there for them and that they do care."
  • Clever to Curious: The coach is no longer the instructor with all the answers. Instead, they ask lots of questions to encourage a growth mindset and to help capture valuable insights.
  • Technical to Adaptable: This signals the shift from the teacher of technical know-how to the facilitator of learning and adaptability. The coach provokes, challenges and guides to unlock and unblock potential.

Underpinning the shift toward relationship, curiosity and adaptability are three fundamental coaching principles seen in the habits of effective coaches.

Principles to ‘be the coach’

1. Put people first

SEEK was rated as Australia’s Best Place to Work in 2021, so these words from CFO Kate Koch are no surprise. "My core job is to be available to support my team and ensure that they have the resources they need to succeed," she says. "I have learned to be more ruthless in delegating tasks to which I personally can add little value and changing my mindset about these interactions.

"By empowering and supporting my team, they are more motivated to get things done and we get a better outcome."

Putting people first seems an obvious strategy, because employees who feel valued, heard and supported are more likely to be committed and engaged. So why do many leaders and organizations put people second or last? Sometimes it’s lack of awareness or skills; the pressure to deliver on targets often drives leaders to prioritize tasks over people; or a belief this approach will not lead to better outcomes.

The people-first choice is exactly that, a choice. It doesn’t so much require a new tool as an awareness of your current leadership style and willingness to experiment with new behaviors.

2. Make vulnerability a strength

Vulnerability for a leader is the readiness to openly and authentically share personal experiences and emotions with others. This goes right to the heart of shedding protective and defensive behavior. It helps to build authentic and genuine connections and relationships, and creates a safe and supportive environment. That’s fertile ground for the openness and risk-taking needed to tackle tough problems and learn together.

Advantage leaders demonstrate seven distinct signs of vulnerability, each underpinned by emotional openness:

    • Admit uncertainty
    • Be open to feedback
    • Ask for help
    • Show emotions
    • Share stories
    • Admit mistakes
    • Take risks

3. Reimagine performance conversations

While organizations invest extraordinary amounts of time and money on performance management systems, the reality is that the tools and associated methods are built on principles and assumptions from the industrial age, and are certainly not attuned with people first or make vulnerability a strength.

The feedback cycle times are too slow, the process reinforces hierarchical status, and the support tools tend to overly prioritize individual performance while missing other important aspects such as wellbeing and teamwork.

‘Performance partnering’ doesn’t alter the organization’s performance management process, but instead focuses on equipping leaders with practical tools to transform those conversations:

  • Redefine performance: Talk about the real contributors to sustainable high performance.
  • Make it a partnership: Replace the traditional boss to subordinate thinking.
  • Loop and learn together: Apply a relevant and disciplined tempo to suit the context.

Performance partnering is a powerful tool for establishing and sustaining a coaching relationship with your team members. By defining performance, building trust through partnerships and creating a loop-and-learn structure, you can better support, guide and challenge your team members.

Inspiring The Business World