Jamie Pherous
Jamie Pherous of Corporate Travel Management has never been afraid to try new things an approach that has led the company to achieve huge success.
When Corporate Travel Management (CTM) opened its doors just over 20 years ago, founder and Managing Director Jamie Pherous had a vision to offer the Australian business market a fresh and innovative alternative solution to travel. With a team of just two staff based in Brisbane, he set about developing a model that would provide a personalised, flexible, and cost-effective service for business travellers.
Jamie recognised there was a huge gap in the corporate travel industry and that it was missing three key ingredients. "It lacked a good personalised service. It was basically a call centre trying to drive down costs, which is fine but doesn't really help you when you need expertise to do tricky itineraries; second, there was no technology that really added any value; and lastly, everyone was selling on the biggest discount and not on a return on investment which, at the end of the day, is what the customer wants. So that's how it started, and those three values still underpin everything we do today."